Pay Range Minimum
Job Code:

*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.

JOB DESCRIPTION: Collaborates with the Program Manager and Director to plan and implement courses and establish standards and best practices for the program team. Assists in the hiring of instructors and works closely with them to confirm and execute courses and information sessions. Also manages complex student inquiries/issues by collaborating with instructors to resolve them. Oversees and assesses best practices for staff use of registration and sales/advising systems. Leads process improvement projects as needed. Manages the complete scheduling process for designated ECE classes and information sessions. Works with marketing staff to provide course information for website marketing pages. Writes and updates catalog offerings and ensures they are reflected in the registration system. Resolves scheduling concerns to ensure classes run as advertised. Learns general information about each course to accurately answer questions and ensure program enrollment goals are maintained. Prepares appropriate financial information to track revenue and expenses. Designs and prepares reports. Hires and supervises staff and students as needed. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A bachelor's degree preferably in business, organizational development, communications, higher education administration or a related field and three years of program coordination and/or management experience, or an equivalent combination of experience, education, and training. Excellent written and verbal communication skills. Proficiency with MS Office products, particularly Word, Excel and PowerPoint. Supervisory experience required.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


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