Pay Range Minimum
Job Code:

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: **This is a central university office position** Supports and assists with installs and activations and repairs campus voice and data services. Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service. Supports communications wiring installs, labeling and testing in accordance with internal IT and Industry standards. Interacts with Coordinators and customers to clarify work details and to troubleshoot issues. Utilizes automated tracking and management tools to update status, report details and complete work assignments. Interacts with customers to determine needs and issues. Assists with equipment demonstrations to explain operations. Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility. Performs on-site customer walk-throughs to assist with developing effective WOs. Prepares for moves to support equipment needs, clarify instructions and gather resources (e.g., department staff, etc.). Assists with moves of communications services to provide existing service levels at new locations. Supports new voice and data connections to provide customers with new service. Interacts with Coordinators to update and change WO instructions. Assists with wiring installs to provide connections from communications closets to the workspace. Inspects communications closets to ensure security, safety and cleanliness. Evaluates communications closet configurations to recommend data switch port upgrades. Maintains FS vehicles to ensure safety and operability. Maintains campus emergency and elevator phones to ensure service levels and safety. Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands. Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements. Updates MySoft records to maintain accurate and up-to-date information. Applies accurate prices for work performed to WOs to ensure proper billing. Closes out trouble tickets to verify issues have been corrected. Utilizes Microsoft Excel to build spreadsheets for data port assignments. Utilizes applications to print labels for phones. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma and one year of relevant IT experience, OR an equivalent combination of education, training, and/or experience. Ability to lift up to 50lbs. Ability to bend, stoop, and twist. Valid Georgia driver's license and an insurable driving record.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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