Customer Svc Rep

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		Pay Range Minimum
Job Code:	DA21	Hourly:	$17.54
FLSA*:	Non-Exempt	Monthly:	$3,040.27
Grade:	223	Annually:	$36,483.2

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: Gathers information in order to initiate a service or provides a service to internal and/or external customers. Listens to and makes an initial attempt to handle complaint. Seeks supervisory assistance when unable to resolve a complaint. Enters data into a database management system. Notifies appropriate personnel when planned or unplanned activities occur. Receives routine and emergency service requests; forwards messages to service provider. When directed, issues and closes out work orders. May be direct contact to contractors that provide specialty services not rendered by university staff. Maintains and produces reports regarding activity. Records service request information on designated documents and logs. Sets up files and files documents.Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma or equivalent. One year of customer service experience.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

Emory is an EEO Employer-Disability/Veteran. Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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Pay Range Minimum

Job Code:

Hourly:

FLSA*:

Monthly:

Grade:

Annually:

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.