Customer Svc Rep, Sr

     
Pay Range Minimum
Job Code:
DA38
Hourly:
$14.09
FLSA*:
Non-Exempt
Monthly:
$2,441.67
Grade:
226
Annually:
$29,300

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: Receives notification of customer service complaints and initiates a resolution process. Determines the severity of each request and prioritizes follow-up contact. Communicates directly with customers to understand and resolve issues in an efficient and timely manner. May visit the work site to investigate issues. Enters data into a database management system. Monitors cases to ensure a timely resolution. Maintains files and records. Establishes and prepares reports. May provide direction to staff. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma or equivalent. Three years of customer service experience.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER:

Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

Click here to return