Pay Range Minimum
Job Code:

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: Serves as a resource for the university community on all matters related to student academic records and associated policies and procedures. Provides front line customer service support for transcripts, degree/enrollment verification, and diplomas for students and alumni on behalf of the university. May provide academic information to students, alumni, faculty and staff. Researches problems relating to transcripts, certifications or credentials. Requests and prepares official and unofficial academic transcripts for students and alumni. Researches inquiries related to enrollment and degree verification provided by the Office of the Registrar on behalf of the National Student Clearinghouse. Maintains data in the university student records database and corrects discrepancies. May work with school liaisons to prepare order, and distribute diplomas on behalf of the institution. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma or equivalent and three years of administrative support/customer service experience. Computer applications and experience in a university records environment preferred.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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