JOB DESCRIPTION: Responsible for the overall leadership and development of a high-functioning creative services unit that delivers effective design and editorial solutions. Emory Creative Group (ECG) both assists school/unit marketing/communications directors with achieving their goals and serves the broader marketing and branding goals of Emory University. Formulates, implements, and evaluates strategic decisions for the unit. Works on behalf of the Division of Communications and Marketing with Emory's colleges, schools, divisions, departments, and units to facilitate creation of print and digital communications and marketing materials that support student recruitment and alumni outreach. Sets policy and performance standards, reviews administrative fees, and approves all jobs. Coordinates annual activity of ECG through service-level agreements with the schools and colleges, ensuring on-time delivery for clients and efficient use of staff. Builds and leads a staff of talented writers/editors; designers; traffic, account, and production managers. Oversees the university brand manager and, along with the assistant vice president, advises on continuing evolution of visual identity system and adjudicates when issues arise. Leads account managers, ensuring that internal staff and clients are well served and that deliverables are of the highest quality. Oversees licensing manager, who administers graphic trademarks and approves product submissions for Emory-branded merchandise (800+ per year). Provides estimates and manages contracts for clients accessing ECG services through chargeback. Directs ongoing analytics of department, including customer surveys. Shares `time-and-effort' reports annually with the Budget Office regarding service to major units. Benchmarks ECG, engages with consultants and colleagues elsewhere about industry trends (in creative services, communications and marketing, and higher education in general); and researches methods of enhancing performance -- e.g., with regard to leading-edge service offerings to clients, technology, staffing, and project-management tools. Writes and edits, especially with regard to high-level projects (e.g., President's Report, Economic Impact Study, Quality Enhancement Project). Seeks appropriate internal and external recognition for ECG. Manages client relations, which includes cultivating new clients and troubleshooting issues with existing clients and/or printers. Manages relationship with key partners, including Emory Photo/Video, Web Design Group, Health Sciences Creative Group, and Development Communications. Serves as a senior manager in the Division of Communications and Marketing, advising and contributing on a range of issues and initiatives. Represents the department to internal and external constituencies. Ensures that all activities support the mission of ECG as well as the policies and procedures of the division and the wider university. Performs other related duties as required.
MINIMUM QUALIFICATIONS: Bachelor's degree in marketing, journalism, or communications or a related field and eight years of relevant experience. Prior experience, preferably in a university setting, with managing creative staff, delivering client service, and planning and executing communications and marketing support, especially with regard to student recruitment. |
Emory is an EEO Employer-Disability/Veteran. Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. |
Human Resources