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*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.

JOB DESCRIPTION: This is a central university job which reports to the Assistant Director of Clinical Research Accounts in the Office for Clinical Research (OCR) and supervises a multi-disciplinary team of Clinical Research Finance Managers (CRFM). Actively supports the OCR Leadership Team and all departmental initiatives. Oversees clinical research study invoicing, accounts receivable, accounts payable and all related clinical trial financial responsibilities. Ensures financial records are maintained, monitoring data integrity and compliance. Provides oversight to the assigned CRFMs for each study to facilitate timely and accurate review and reconciliation of the study account. Responsible for the thorough review of complex study protocols, Informed Consent Documents (ICDs), and Clinical Trial Agreements (CTA) to determine which items and services are billable to the grant according to the Prospective Reimbursement Analysis (PRA) to ensure research billing compliance. Works with the study team to identify all the reimbursable expenses associated with the research study and verifies visits are kept current by the study team within ERMS Visit Tracking. Provides consistent and timely invoicing of industry sponsors. Verifies all clinic and hospital charges for each date of service assessed to the grant account to ensure alignment with the PRA, and promptly initiates charge corrections, if needed. Tracks payments owed for both invoiceable and non-invoiceable items, (e.g. eCRF verification, enrollment, milestones). Receives checks directly from the sponsor and verifies monies deposited into the correct study accounts. Processes vendor payments, subject stipends, and travel reimbursements. Captures and documents all accounts receivable (actual and encumbered) for industry-supported clinical research. Serves as the central resource for the research community to provide authoritative expertise and guidance on industry sponsored invoicing, accounts receivable, accounts payable, Invoicing database, and ERMS Visit Tracking. Screens and interviews applicants, making recommendations to the Assistant Director. Defines qualifications and performance expectations for staff positions based upon departmental and team goals, and re-evaluates over time. Conducts mid-year performance conversations with each staff member to discuss progress of individual and team goals. Manages study assignments for equitable distribution among team members, effectively prioritizes tasks, and follows up to ensure completion of studies in a compliant and timely manner. Actively demonstrates facilitative leadership to foster productive teamwork through coaching, mentoring, and counseling. Effectively applies problem solving, team building, and decision-making methods in daily operations. Identifies, establishes, and evaluates continuous quality improvement standards and processes within the Invoicing Team. Facilitates the development of standard operating procedures and reviews annually, updating accordingly. Keeps up-to-date on current events in the regulatory environment and fosters within the Invoicing Team. Actively identifies continuous educational and developmental opportunities to improve knowledge and performance of self and team. Works collaboratively and develops effective working relationships with Investigators, key study personnel, and applicable external entities (e.g. industry sponsors) to accomplish departmental and team goals. Promotes superior customer service to effectively meet the needs of internal and external customers. Assists with user design, testing, and training of computer-based invoicing systems. Identifies software bugs and enhancements, and coordinates resolution and development with Information Technology. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: Bachelor's degree in business administration, finance, a healthcare, scientific or related field and seven years of experience in research administration, health-related field, accounting, or business which includes clinical research experience. An equivalent combination of education, training, and experience will be considered for candidates without a bachelor's degree. Strong project management, facilitative leadership, detail orientation, organizational, customer service, and oral and written communication skills. Knowledge of Emory's ERMS, HealthQuest, and GE Centricity systems is highly desirable. Proficient working knowledge of Microsoft Office Suite including Excel and Access. Strong knowledge of clinical process, medical terminology, and the clinical research life cycle. Certification in Healthcare Research Compliance through the Health Care Compliance Association is strongly preferred within five years of hire. Working knowledge of multiple IT systems (eIRB, Compass, GE Centricity, HealthQuest, ERMS, Oncore, CDW, PowerTrials) desirable.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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