Benefits Specialist, Senior

Pay Range Minimum
Job Code:

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: ***This is a central HR position.*** Creates benefit presentations for new hire orientation, annual enrollment and to meet departmental benefit-related needs. Trains the Benefit Specialists for annual enrollment presentations. Conducts benefit presentations and advise employees and departments on benefits eligibility guidelines and options. May provide assistance to employees trying to enroll online in benefits programs. Monitors benefit elections through queries and reports to ensure compliance with applicable regulations and guidelines. Provides customer service and advocates for the benefit participant to resolve complex claim, eligibility and coverage issues. Acts as a facilitator between the employee/participant and health, welfare, retirement and voluntary program vendors. Performs benefit administration activities in support of core transaction processing, including but not limited to, health and welfare benefits and retirement plan benefits. Meets with employees approaching retirement and provides information regarding benefits in retirement and the integration between Emory benefits and Medicare. Provides information regarding options for distributions from the retirement 403(b) plan. Contributes to the development of or improvement of established procedures. Researches communication, operational issues or other benefits related problems to root cause and shares knowledge with Benefits team. Makes recommendations for process improvement to continuously improve efficiency and customer service. Consults with client departments to promote the benefit programs and educate faculty and staff members on benefit programs, policies and processes. Performs demographic analysis to identify communication and education opportunities targeted for client departments. Ensures required paperwork, record-keeping and documentation is complete and accurate for data entry into PeopleSoft system. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A bachelor's degree in human resources, business administration, or related field and four years of professional level experience in employee benefits. Demonstrated customer service and presentation skills. Proficient with MS-Suite of products and PeopleSoft systems and applications. DATE CREATED/MODIFIED/REVIEWED: 01/05/11 DRS

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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