Client Service Rep II

     
Pay Range Minimum
Job Code:
LG04
Hourly:
$22.16
FLSA*:
Exempt
Monthly:
$3,841.67
Grade:
330
Annually:
$46,100

*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.

JOB DESCRIPTION: Actively collaborates with clients to identify, document, and understand their requirements and needs, and based on that collaboration, participates in recommending and developing reliable, efficient, and cost-effective solutions. Utilizes various types of communication strategies and methods to establish strong partnerships. Serves as advocates for the client and is viewed as a trusted consultant. Actively develops and enacts preventive measures to assist in minimizing risks to the client's technology environment. Diagnoses and resolves client-based hardware and software issues. Contributes to the overall management and architecture of the client information technology environment. Researches and develops department-specific practices in the application of technology for client-based hardware, peripherals, and hardware and possesses a solid understanding of client-based information technology and its application in an academic environment. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A bachelor's degree and three years of information technology experience or five years of information technology experience. Proficiency with Windows and/or Macintosh desktop operating system, PC and/or Macintosh hardware, peripherals, Microsoft Office products.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER:

Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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