Home » Job Descriptions » IT Desktop Consultant I

     
Pay Range Minimum
Job Code:
 LJ44
Hourly:
 $26.92
FLSA*:
 Non-Exempt
Monthly:
 $4,666.67
Grade:
 331
Annually:
 $56,000

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.
JOB DESCRIPTION: **This is a central university office position** Supports Emory's Finance & Administration Division users' computer equipment to ensure equipment functions properly on the enterprise's networks. Provides client-side network support and refers customers' network issues to the Service Desk. Troubleshoots customer issues to ensure computer equipment and peripherals integrate and function properly. Supports departments' equipment issues and utilizes remote connectivity tools for distance users worldwide. Supports customers' Emory-provided communications devices (e.g., Blackberry, iPhone, etc.) to ensure devices integrate with the enterprise's networks. Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage. Reviews system and management tracking tool tickets to confirm ownership and to establish priority for completing ticket work requests. Documents work in incident management tracking tool and manages service levels to meet and exceed allowed timeframes. Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives. Follows up with customers to build and maintain relationships and to obtain feedback on work performance and service levels. Troubleshoots technical issues to resolve issues interfering with customer work flow. Troubleshoots network connectivity to escalate service issues. Examines and inspects equipment to determine damages and to repair and replace equipment. Provides loaner equipment to users to temporarily replace lost and stolen equipment. Interacts and consults with users to review special equipment and peripheral needs and to provide guidance for ensuring operability. Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records. Images new and existing equipment to install appropriate drives, software and configurations and to recover and restore equipment. Verifies software licensing agreements to comply with enterprise volume license requirements and limitations. Supports enterprise-wide software packages to ensure user functionality. Assigns rights and maps drives to run and deploy software, perform testing and ensure operability. Uses management tool (i.e., LANDesk) to manage the enterprise desktop environment, generate reports, observe functions and increase efficiencies. Performs software version upgrades and downgrades to meet user needs and to comply with Information Technology (IT) policies and procedures. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma and two years of relevant IT experience, OR an equivalent combination of education, training, and/or experience.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER:

Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.
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