Home » Job Descriptions » IT Desktop Consultant II

     
Pay Range Minimum
Job Code:
 LJ45
Hourly:
 $29.71
FLSA*:
 Exempt
Monthly:
 $5,150
Grade:
 332
Annually:
 $61,800

*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.
JOB DESCRIPTION: **This is a central university office position** Supports Emory's Finance & Administration Division users' computer equipment to ensure equipment functions properly on the enterprise's networks. Provides client-side network support and escalates to Tier 3 support as needed. Supports departments' equipment issues and utilizes remote connectivity tools for local and long distance users worldwide. Supports customers' Emory-provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks. Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage. Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests. Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes. Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives. Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs. Examines and inspects equipment to determine damages and to repair and replace equipment. Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records. Verifies software licensing agreements to comply with enterprise volume license requirements and limitations. Supports enterprise-wide software packages to ensure user functionality. Assigns rights as needed to run and deploy software, perform testing and ensure operability. Uses systems management tool (i.e., SCCM) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies. Assigns permissions using active directories and group policies to ensure proper security levels. Manages users and computers and ensures standardized group policies to map printers and network shares. Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution. Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely. Ensures systems are encrypted as needed per university policy. Participates in a weekly rotating on-call schedule. May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment. Performs IT-related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma and five years of relevant IT experience, OR an equivalent combination of education, training and experience. Ability to work in fast-paced environment with minimal supervision. Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds. Must maintain an insurable driving record.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER:

Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.
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