Tech Customer Supp Spec I

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		Pay Range Minimum
Job Code:	LM01	Hourly:	$17.54
FLSA*:	Non-Exempt	Monthly:	$3,040.27
Grade:	326	Annually:	$36,483.2

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: Serves as the first point of contact for help desk calls. Answers calls, determines problems and utilizes in-house knowledge databases to resolve calls over the phone. Refers more complex issues to the appropriate group.
MINIMUM QUALIFICATIONS: One year of experience providing technical computing support.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

Emory is an EEO Employer-Disability/Veteran. Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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Pay Range Minimum

Job Code:

Hourly:

FLSA*:

Monthly:

Grade:

Annually:

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.