Tech Customer Supp Spec II

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		Pay Range Minimum
Job Code:	LM02	Hourly:	$20.67
FLSA*:	Non-Exempt	Monthly:	$3,583.33
Grade:	328	Annually:	$43,000

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: Serves as the first point of contact for help desk calls. Answers calls, determines problems and utilizes in-house knowledge databases to resolve calls over the phone. Provides technical support to the help desk specialists to increase the number of calls resolved over the phone. Coordinates and monitors activities from other application and technical groups to resolve calls. Develops and maintains problem resolution databases and reports.
MINIMUM QUALIFICATIONS: Three years of technical computing support experience OR a bachelor's degree and one year of technical computing support experience.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

Emory is an EEO Employer-Disability/Veteran. Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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Pay Range Minimum

Job Code:

Hourly:

FLSA*:

Monthly:

Grade:

Annually:

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.