Pay Range Minimum
Job Code:

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: Acts as the primary contact for students, parents, university personnel and other involved parties concerning student tuition and loan accounts. Serves as an advocate and advisor assisting constituencies with their rights and responsibilities regarding their financial obligations to the university. Handles, documents and routes inbound telephone calls and acts as a liaison between departments and students. Is responsible for collection and follow-up of all accounts assigned prior to, during or after graduation or withdrawal from the university. Communicates the university's financial policies to all students. Verifies, researches and completes all paperwork and forms and communicates all federal financial aid policies and procedures regarding federal loans and Emory private loans. Tracks and monitors all student accounts in database and solves or reports delays in payments, conflicts and other areas of concerns to manager. Verifies and posts all credit balance reimbursements via electronic system, subject to approval from Senior Account Representatives. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma or equivalent. Two years billing/accounts receivable experience. Knowledge of computer systems.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

Click here to return