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*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.

JOB DESCRIPTION: The Case Manager and Communications Coordinator (non-clinical) reports to the Director, Student Case Management and Intervention Services and is part of a multi-disciplinary team that provides direct service to students via crisis intervention services and case management. Supports effective communication, coordination, and management of cases across Emory University focusing on the needs and interplay between Student Health Services and Psychiatry, Counseling and Psychological Services, and Student Case Management and Intervention Services. Helps identify the resources and support for Emory students who need care, or who are experiencing distress, supporting direct service providers and university partners to ensure effective tracking follow-up. Works closely with the CARE (Concern, Assessment, Response, and Education) Team to support effective communication, tracking, and follow up. Serves as a case manager and communication coordinator assessing, advocating and linking students to internal and external resources in an effort to address non-academic barriers to retention and completion. Responds to referrals from a variety of sources including: student self-referral, staff, faculty, within the defined guidelines. Develops and manages effective communication strategies between Student Health Services, Psychiatry, Counseling and Psychological Services, and Student Case Management and Intervention Services and with other partners and constituents in the College and graduate and professional schools. Conducts initial screenings and assessments to determine student's needs and formulates a recommended action plan. Connects students with resources within the University based on their specific need(s). (i.e. DACA services, home insecurity, food insecurity, Student Hardship Fund, Veteran's' Services, Counseling and Psychological Services, Student Health Services and Psychiatry, Accessibility Services, Belonging and Community Justice, Career Services, etc.). Refers students to a variety of community agencies whose services are aligned with the students reported needs. (i.e. social service, transportation, child-care, financial, health care, housing, legal, etc.). Utilizes established documentation system to record referrals and follow up support (i.e. Advocate). Collects, analyzes, and reports data for the department. Collaborates with and helps market Bread Coffeehouse food pantry resources. Serves as a member of the University CARE Team. Completes an annual campus and community assessment process. Performs other duties as assigned and necessary.
MINIMUM QUALIFICATIONS: A master's degree preferably in social work, psychology, sociology or related field from an accredited institution, and two years of work experience in an educational setting, preferably higher education. Experience with data management and report writing. Proven record of communicating effectively with diverse constituents across complex organizational settings.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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