Pay Range Minimum
Job Code:

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: The Custodial Supervisor is responsible for overseeing and delivering quality and reliable custodial services to the academic, administrative, and residential units on all of Emory University's campuses. Supports the programmatic and operational strategy for achieving departmental goals. Directly supervises staff in the delivery of custodial program necessary to clean facilities in the most efficient and effective manner. Conducts Daily Quality Assessment to ensure service delivery is meeting the established Service Level Agreement. Assists the Manager in developing priorities to realize departmental objectives. Manages workload across the unit to ensure a timely and quality response to requests for service, and determines the most effective manner to allocate resources during periods of peak demand. Administers performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. Continually assesses performance through established standards and applies corrective measures as required. Coordinates development and implementation of custodial programs, routines, and schedules. Analyzes feedback and adjusts programs, schedules, and service requirements accordingly. Supports the Manager and works closely with other managers and supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of services. Promotes a safe work environment. Assists in managing parts and materials inventories for the Area to ensure adequate stocking levels. Participates in the hiring, training, evaluation, development, and termination of staff as required. Evaluates and makes recommendations on equipment, supplies, and procedures. Performs other related duties as required.
MINIMUM QUALIFICATIONS: A high school diploma or equivalent and five years of related experience required, preferably in a large and complex organization, which includes at least one year of experience in a lead or supervisory role. At least two years of college coursework is preferred. Excellent interpersonal and written communication skills are required. Positions in this classification may require a valid Georgia driver's license and an insurable driving record. Knowledge of all Microsoft Office software, proficient in Word, Excel, Outlook.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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