Pay Range Minimum
Job Code:

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: The Network Analyst/Tech is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices. In the Network Operations Center, he/she will also monitor critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures. Interacts with others to resolve issues within a timely manner. Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels. Installs, configures, maintains, and troubleshoots network services and devices. Interacts with customers to resolve network issues. Performs inspections and upgrades. Develops and maintains documentation. Has strong technical aptitude about troubleshooting and testing activities related to network services. Has the aptitude to perform troubleshooting, testing, scripting and coding. Assists with systems, provides support without direction, and support modifications/changes to configuration. Reports to the NOC Manager, or the Run or Build Manager of Network Services. Performs other duties as required.
MINIMUM QUALIFICATIONS: An associates Degree in computer science, computer engineering, or related field, and two years of NOC or Engineer experience managing and monitoring network services, OR an equivalent combination of education, training, and experience. Information Technology Infrastructure Library (ITIL) Foundations v3 certification and/or Network Administration certification(s) (e.g., Cisco Certified Network Administrator [CCNA], etc.) preferred. Strong working experience in relational database, SQL, and related technologies. Working knowledge of the command line interface. Working knowledge of SMARTS (Ionix), Netcool, Solarwinds, or equivalent systems. Familiarity with DNS BIND, Wireless and VoIP. Network Analysts/Techs in the NOC should also have a working knowledge of Control-M and production support tools and systems (e.g., MVS, Millennium, JES, CICS, $AVRS, VTAM, Siemens Building Facilities, etc.). Valid Georgia driver's license and an insurable driving record.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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