Home » Job Descriptions » Enterprise Msg Sys Admin II

     
Pay Range Minimum
Job Code:
 LH19
Hourly:
 $32.12
FLSA*:
 Exempt
Monthly:
 $5,566.67
Grade:
 333
Annually:
 $66,800

*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.
JOB DESCRIPTION: ** This is a central university position** The Enterprise Messaging Systems Administrator II provides technical support for management of multiple messaging services for Emory University and Emory Healthcare enterprises. Maintains a thorough understanding of Emory policies and mail infrastructures. Provides exemplary customer service, meets service level agreements, and concentrates on continual active improvements for messaging services including research, planning, and assistance with the implementation of service upgrades and migrations. Provides daily support for customer needs and service issues to maintain functionality for the various services that the Messaging team supports. Additionally, this position utilizes the IT Service Management System to review and act on requests/incidents that arise from outages and configuration issues, facilitates training, creates and maintains knowledge materials, and provides messaging team backup support and project contributions. Contributes to innovations for improving and expanding service offerings. Reports to the Supervisor, Messaging Incident Management. Performs other duties as required.
MINIMUM QUALIFICATIONS: A high school diploma or equivalent, and three years of IT work experience, OR equivalent combination of education, training, and/or experience. SharePoint and other O365 application knowledge and/or certifications is preferred.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER:

Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.
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