Pay Range Minimum
Job Code:

*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.

JOB DESCRIPTION: **This is a central university office position** Manages and develops architecture for Emory Enterprise messaging systems, directory integration, and related systems and services. Ensures e-mail user functionality on campus and in remote locations globally. Provides messaging expertise and leadership to users and team members and researches and studies new technologies and trends for recommending enterprise improvements and advancements. Acts as a messaging subject matter expert for users, the Service Desk and senior management to explain technologies and functionality and to diagnose and solve problems. Develops and manages vendor relationships to ensure positive and functionality interaction and to maximize vendor relationship value for the enterprise. Designs and integrates messaging infrastructure to meet Emory's enterprise needs and requirements. Documents messaging infrastructure to maintain best practices, hand off knowledge and to provide support. Acts as a vendor product liaison to review and evaluate performance metrics, maintain integrity and to contain costs. Performs maintenance to maintain messaging applications and to ensure operating system (OS) and hardware operability. Maintains directory integration and performs provisioning to ensure active directory functionality. Develops messaging processes and procedures to provide guidance for maintaining applications consistency and quality control. Develops messaging skills to provide leadership for mentoring messaging team members. Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes. Participates in vendor programs to maintain knowledge and to learn developing messaging technologies for advancing the Emory e-mail enterprise. Develops plans for integration of messaging applications to ensure successful integrations and enterprise interoperability. Performs applications and vendor systems testing to ensure application functionality and enterprise interoperability. Analyzes problem trends to identify sources of frequent and common customer issues. Acts as Tier IV-level support to provide messaging problems resolution expertise. Performs advanced troubleshooting and analysis to diagnose and repair internal and integrated messaging systems and services. Performs related responsibilities as assigned.
MINIMUM QUALIFICATIONS: A bachelor's degree in IT or related field and five years of relevant IT experience, OR an equivalent combination of education, training, and/or experience.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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