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Pay Range Minimum |
Job Code: |
LI79 |
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Hourly: |
$26.92 |
FLSA*: |
Non-Exempt |
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Monthly: |
$4,666.67 |
Grade: |
331 |
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Annually: |
$56,000 |
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*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.
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JOB DESCRIPTION: **This is a central university office position** Installs, activates and repairs campus voice, data and wireless services. Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service. Installs communications wiring and labels and performs testing in accordance with internal IT and Industry standards. Interacts with Coordinators and customers to clarify work details and to troubleshoot issues. Interacts with Switch Technicians and Data Engineers to resolve issues with installs, repairs and port assignments. Provides technical support and leadership to Communications Specialists to resolve complex issues. Utilizes automated tracking and management tools (e.g., MySoft, etc.) to update status, report details and complete work assignments. Consults with customers to assess and determine voice and data solutions. Evaluates customer documents to ensure resources can support projects and to communicate technical requirements to Field Services (FS) staff and contractors. Evaluates and assesses contractor progress to ensure timeframes are met and to ensure compliance. Finalizes detailed project information to complete projects. Provides technical advice on moves, adds and changes (MACs) to complete customer WOs. Performs on-site troubleshooting to resolve complex issues. Provides coaching and mentoring to increase technical knowledge and abilities. Prepares for moves to coordinate equipment needs, clarify instructions and gather resources (e.g., department staff, etc.). Moves communications services to provide existing service levels at new locations. Establishes new voice and data connections to provide customers with new service. Interacts with Coordinators to update and change WO instructions. Inspects communications closets to ensure security, safety and cleanliness. Evaluates communications closet configurations to recommend data switch port upgrades. Maintains FS vehicles to ensure safety and operability. Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands. Evaluates vendor proposals and reviews project progress quality to ensure budget and timeline requirements and quality standards are met. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma and five years of relevant IT experience, OR an equivalent combination of education, training, and/or experience. Building Industry Consulting Services, Int'l minimum level 1. Ability to lift up to 50lbs. Ability to bend, stoop, and twist. Valid Georgia driver's license and an insurable driving record. |
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified. |
EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: |
Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law. |
Human Resources