Pay Range Minimum
Job Code:

*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.

JOB DESCRIPTION: Analyzes, designs, recommends and implements divisional and school-wide efforts in specialized and advanced technologies that support the teaching and learning mission of the University. Consults with faculty to implement system enhancements and modifications. Provides system administration for academic systems and applications to ensure operability of services and provide a highly available, secure and robust academic technology infrastructure. Conducts advanced-level troubleshooting to mitigate impact of equipment failures and improve processes. Reviews and creates user guidelines and standard operating procedures for supported hardware infrastructure and academic applications. Evaluates diagnostics and monitoring tools, making recommendations on how to prevent incidents and outages. Designs and implements preventative maintenance processes and procedures. Leads software upgrades and equipment replacements to ensure system operability and up-to-date standards are met. Analyzes and shares data with staff and departments on repair and maintenance activity and associated expenses to assist with future planning. Researches software and hardware systems to build staff competencies and efficiencies and to ensure service level standards are met. Advises and consults with faculty to recommend best practices in classroom and instructional technologies. Assists in training student staff to provide agreed-upon and monitored service levels. Configures and maintains images and/or systems to ensure computers have up-to-date supported software and are properly secured. Prepares, organizes and deploys hardware upgrades and replacements. Develops and coordinates one-on-one and group training sessions to educate faculty, staff and students. Partners with vendors and departments on technology design. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A bachelor's degree and two years of experience in supporting computers, mobile devices, and/or video technologies, and equipment OR an equivalent combination of education, training and experience.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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