Desktop Support, Lead

Home » Job Descriptions » Desktop Support, Lead

		Pay Range Minimum
Job Code:	LJ34	Hourly:	$29.71
FLSA*:	Exempt	Monthly:	$5,150
Grade:	332	Annually:	$61,800

*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.

JOB DESCRIPTION: Supervises and leads day-to-day desktop/desk side support activities for research faculty, administrative staff, and/or support staff for a division, department, or school. Analyzes, designs, recommends, implements, and/or delegates workstation connectivity. Advises, collaborates, and assists business units with system enhancements and modifications. Serves as primary escalation point for direct reports, accountable for managing desktop support Service Level Agreements (SLAs), and manages team's work performance and associated metrics. Manages and/or assigns projects and tasks, as appropriate. May be responsible for managing vendor relationships.
MINIMUM QUALIFICATIONS: Seven years of information technology experience OR a bachelor's degree and five years of information technology experience. Experience managing Microsoft Active Directory and Group Policy, working with Microsoft Server 2008 and Microsoft Server 2012, OSX Server, and configuring and maintaining Windows and Macintosh systems on a Local Area Network (LAN) strongly preferred.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

Emory is an EEO Employer-Disability/Veteran. Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Click here to return

Pay Range Minimum

Job Code:

Hourly:

FLSA*:

Monthly:

Grade:

Annually:

*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.