Home » Job Descriptions » Desktop Support, Lead

     
Pay Range Minimum
Job Code:
 LJ34
Hourly:
 $29.28
FLSA*:
 Exempt
Monthly:
 $5,075
Grade:
 332
Annually:
 $60,900

*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.
JOB DESCRIPTION: Supervises and leads day-to-day desktop/desk side support activities for research faculty, administrative staff, and/or support staff for a division, department, or school. Analyzes, designs, recommends, implements, and/or delegates workstation connectivity. Advises, collaborates, and assists business units with system enhancements and modifications. Serves as primary escalation point for direct reports, accountable for managing desktop support Service Level Agreements (SLAs), and manages team's work performance and associated metrics. Manages and/or assigns projects and tasks, as appropriate. May be responsible for managing vendor relationships.
MINIMUM QUALIFICATIONS: Seven years of information technology experience OR a bachelor's degree and five years of information technology experience. Experience managing Microsoft Active Directory and Group Policy, working with Microsoft Server 2008 and Microsoft Server 2012, OSX Server, and configuring and maintaining Windows and Macintosh systems on a Local Area Network (LAN) strongly preferred.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER:

Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.
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