JOB DESCRIPTION: Researches, defines, prioritizes and documents product requirements, user stories and design for feature enhancements for existing and new application modules while considering the needs of existing customers, competitive market offerings and our overall company strategy. Takes ownership and manages assigned product through all phases of product life cycle. Drives the process of working with and prioritizes inputs from multiple constituents including customers, professional services consultants, support personnel, sales, and development. Documents defined requirements, user stories, mock-ups/design on in-house Wiki as the source of detailed requirements for development, Q/A and documentation. Communicates and coordinates with constituents on proposed solutions, status and timeline for delivery. Delivers internal and external product training on new feature enhancements or modules. Participates in speaking engagements or product demonstrations as needed. Manages the defect resolution process including project management, requirements gathering and testing and customer communication throughout the release. Serves as a product expert, and understands the market and user workflow. Collaborates with IT staff to deliver solutions to meet end user and market needs. Monitors performance of solutions through metrics including customer satisfaction surveys. Identifies enhancements and owns the product backlog. Understands market trends and technology advancements; Incorporates knowledge into product plans. Conceptualizes new products or features for development based on customer awareness and/or research. Contributes to the strategic and operational planning for the solutions team. Maintains vendor relationship management with OTS products to ensure an accurate understanding of the product roadmap and upgrade schedule. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: Bachelor's degree in business, marketing or related field and three years of product management, business analysis, business relationship management and software development experience OR an equivalent combination of education, training and experience. Master's degree in business preferred. Strong knowledge of operating systems, databases, and application layer technologies support to troubleshooting and identify issues. Demonstrated ability to collaborate with and influence others, resolve conflicts, and lead a Product Delivery Team. Demonstrates advanced level proficiency in MS-Office including MS-Word, MS-Excel, MS-PowerPoint and MS-Project Server. |
Emory is an EEO Employer-Disability/Veteran. Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. |
Human Resources