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*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: Acts as the primary contact for students, parents, sponsors and staff concerning student tuition and loan accounts. Advises students on their responsibilities regarding their financial obligations to the university. Handles, documents and routes inbound telephone calls and emails and acts as a liaison between departments and students. Is responsible for collection and follow-up of all accounts assigned prior to, during or after graduation or withdrawal from the university. Communicates the university's financial policies to all students. Verifies, researches, and completes all paperwork and forms and communicates financial aid policies and procedures regarding Emory institutional loans. Tracks and monitors student accounts in database and solves or reports delays in payments, conflicts and other areas of concerns to leadership. Verifies and posts all credit balance reimbursements via student system. Performs related responsibilities and special projects as required.
MINIMUM QUALIFICATIONS: A high school diploma or equivalent. Two years billing/accounts receivable experience. PREFERRED QUALIFICATIONS: Working knowledge of Microsoft Excel. One year of customer service experience. Experience with PeopleSoft is highly desirable.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

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