Development Info Syst Spec

Pay Range Minimum
Job Code:

*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

JOB DESCRIPTION: Responsible for recording gifts received and/or creating, maintaining, and updating constituent biographical records in support of University and Healthcare development activities in high-volume office that processes more than 50,000 gifts annually and maintains a constituent records database of 500,000+ entities. Uses knowledge of relational database concepts, CRM system requirements, and referential integrity to ensure that donor and gift information is accurate and up to date. Manages customer requests using enterprise wide service request software (Service Now). Gift records processing consists of accurately determining donor intent and gift purpose in recording gift checks and other giving instruments in the donor records CRM system (AWA) by reviewing relevant documentation and CRM data; preparing gift batches in front end processes by using OCR scanning tools and transaction processing technology to capture gift input data and generate balancing and routing documents; reviewing and checking data printouts for accuracy and making appropriate corrections; and managing and conducting large mailings. Pulls gift transaction data for Telefund and online giving activities from third party credit card processor website and uses spreadsheet formulas and functions to prepare data for input and perform reconciliations. Processes gifts, pledges, and deferred gifts in accordance with Emory policies, IRS regulations, and FASB and the Council for Advancement and Support of Education guidelines. Biographical records involves performing biographical updates and maintaining data integrity through use of relational database integrity functions and spreadsheet formulas & functions to ensure that records are logical and consistent; reviewing and checking data function and query results for accuracy and making appropriate corrections; performing biographic updates and data cleansing in AWA; managing and conducting large mailings; and working with customers to ensure that data integrity standards are followed. Researches current address, employment, and other biographical information using technological resources including Lexis-Nexis and other online demographic tools and databases. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma or equivalent and three years of office support experience. A bachelor's degree or college coursework will be considered on an equivalent basis in lieu of office support experience. Good basic math skills and analytical abilities are required. Demonstrated ability to use correct grammar, punctuation, and spelling in both written and oral communications. Strong computer skills, including facility with Microsoft Word and Excel. Reliability imperative.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


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