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Pay Range Minimum |
Job Code: |
DA26 |
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Hourly: |
$19.38 |
FLSA*: |
Non-Exempt |
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Monthly: |
$3,358.33 |
Grade: |
229 |
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Annually: |
$40,300 |
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*This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.
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JOB DESCRIPTION: Oversees the daily operations of a team of customer service representatives, including performance monitoring and evaluation. Collaborates with clients to identify and document requirements, following through with delivery of solutions. Creates and implements training documents and procedures for staff; conducts training of new employees. Maintains accurate and complete documentation of customer information in compliance with regulations. Maintains inventory and orders supplies. Uses server and network management skills to maintain consistent and uniform data communication. Creates, monitors, and maintains operational changes to improve the quality and efficiency of customer service through collaboration with management. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma or equivalent and three years of customer service experience. Previous experience with computer software applications. |
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel so classified. |
EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: |
Emory University is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law. |
Human Resources